Conduent Highlights How to Advance the Digital Customer

FLORHAM PARK, NJ Oct. 12, 2022 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, will host an interactive discussion on the customer experience (CX) at the Customer Contact Week (CCW) conference in Nashville, Tennessee, on October 13th. The How to Enable the Human Side of Digital session will present Conduent’s vendor perspective and the business perspective of Conduent customer Groupon (Nasdaq: GRPN).

The scenario-based, interactive session looks at how to bring empathy and the human touch to the customer experience while using technology and processes to deliver exceptional service.

Ryan Collins, Conduent’s vice president, delivery management, customer experience management, is joined by Groupon’s director of global operations, Francisco Toledo, to discuss the improved business outcomes and customer interactions they’ve seen through improved customer retention. During the call, Conduent will share updates on the importance of empathy in customer service from its 2022 State of Customer Experience Report.

“Every interaction between a consumer and a brand is an opportunity to either build loyalty or create a negative perception. Conduent’s CX leaders have identified the approaches, skills and technology that global brands can use to create strong customer connections,” said Jeff Weiner, vice president and general manager of customer experience management at Conduent. “By delivering human-centric, omnichannel customer experiences throughout the consumer lifecycle, brands can build deeper relationships with their customers, which ultimately translates into loyalty and positive business benefits.”

The Conduent CX team will be at booth 217 to discuss how improving the customer experience translates into real and positive business outcomes. Conduent will showcase CXNow, a CX-as-a-Service solution that offers organizations, from medium to large enterprises, a proven combination of people, proprietary processes and platforms to drive ROI in customer service. Conduent’s contact center services have proven results including:

• 40% cost savings with reduced call handling times and high quality.
• 30% fewer call center inquiries through automated solutions.
• Reduce call backlog by 75% by leveraging speech analytics.

About conduit
Conduent delivers mission-critical services and solutions on behalf of corporations and governments, creating exceptional outcomes for its customers and the millions of people who rely on them. Through our dedicated people, processes and technology, Conduent’s solutions and services improve customer experiences, increase efficiencies, reduce costs and improve performance for most Fortune 100 companies and more than 500 government agencies. Whether it’s touching three out of four health plan members and powering 45% of SNAP payments in the US, or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and drive our customers’ businesses forward. Learn more at https://www.conduent.com.

Media contact:
Lisa Patterson, Conduent, +1-816-305-4421, [email protected]

Investor Relations contacts:
Giles Goodburn, Conduent, +1-203-216-3546, [email protected]

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