How to Cancel an Order on Amazon Using PC and Mobile

If you are an Amazon user, you may have cases where you made a mistake or changed your mind after placing an order. Canceling an Amazon order is easy and will save you money, time and frustration. In this article, we are going to show you how to cancel an order on Amazon from both a PC and a mobile phone.

How to cancel an order on Amazon

Depending on your demographic, Amazon has different rules and policies for canceling orders and processing refunds. But by and large, it’s legal to cancel an order before it’s shipped. If the order ships, you can refuse delivery or return it before the due date. And most importantly, refunds are usually processed within 2-4 business days. So let’s start with the article.

How to cancel physical orders on Amazon With PC

Amazon’s desktop version lets you see the options of the process from a bird’s eye view. The steps may seem complicated, but they are not. Let us walk you through the steps.

Step 1: Go to Amazon in your favorite browser and log in with your credentials.

Go to Amazon in your favorite browser

step 2: Click on the “Returns and Orders” tab in the top right corner.

Click on the

You will be redirected to the Orders page.

step 3: Scroll and find the order you want to cancel and click the Cancel Item button.

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note: If you don’t see the Cancel Item button, your item has probably already shipped and the only way to cancel is to initiate a return or speak to the Amazon customer service team.

Click the Cancel Item button

step 4: Under “Are you sure you want to cancel this order?” a reason for cancellation from the drop-down menu.

Select a reason for cancellation from the drop-down list.

step 5: Now click on “Cancel selected items in this order”.

Click on

Here we go. Your order has been canceled. You will receive an email from Amazon confirming this. Read on if you can’t access your PC and want to cancel using the Amazon mobile app.

How to cancel orders in the Amazon app for Android or iOS

The whole process of canceling an order from the Amazon app has been improved and simplified. Let us show you how.

Step 1: Open the Amazon app and get started on the “Me” tab below.

step 2: Choose the option Your orders.

step 3: Select the order you want to cancel. You will be taken to the list of orders you have placed on Amazon.

step 4: Now tap Cancel order.

step 5: Under Request cancellation, select the reason for cancellation (optional) from the drop-down list.

step 6: Choose Request cancellation.

Here we go. You quickly canceled your Amazon order through the mobile app. If you’re canceling a digital order instead of a physical one, read on.

How to cancel digital orders on Amazon

Canceling a digital order is much easier than canceling a physical order. The steps are the same for desktop and app; however, for easier understanding, we have divided it into two segments. Let’s begin.

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On the PC

Step 1: Open Amazon in your favorite browser.

Open Amazon in your preferred browser

step 2: Hover over “Accounts & Lists” and select “Memberships & Subscriptions”.


You will land directly on the “Your memberships and subscriptions” page. Here you can see a list of Amazon digital products like Prime Video and Audible that you use or subscribe to.

step 3: Select the digital order you want to cancel and click the Settings button.

note: For the demonstration we go with audible suppression.

Click the Settings button

step 4: On the Audible Settings page, under Membership Options & Help, click Cancel Membership.

Click Cancel Membership

step 5: Log in to your digital account now to verify your identity.

note: In our case, it’s the Audible login page.

Sign in to your digital account

Follow the steps outlined in Audible and delete the subscription. With that, yYou have successfully canceled your digital order on Amazon. Want to know how to access the same settings in the Amazon mobile app? Continue reading.

In the Amazon mobile app

Step 1: Open the Amazon app and get started on the “Me” tab from below.

step 2: Go to the “Your Account” bubble option.

step 3: Scroll down and select “Memberships and Subscriptions”. You will see all your digital purchases listed.

step 4: Select the digital product you want to cancel and tap its settings.

note: For the demonstration, we will cancel the Audible account.

step 5: Click Cancel Membership under Membership Options & Help in Audible Settings.

You will be redirected to the Audible web login page. Follow the steps outlined in Audible and delete the subscription.

Here we go. You canceled your digital subscription to Amazon quickly and effectively. If you have any questions, check out the FAQ section below.

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Frequently asked questions about canceling orders on Amazon

1. Can I cancel a product after it has been shipped?

This depends on the circumstances and the policies of each seller and Amazon. In general, once an item has been dispatched, it cannot be canceled directly by the buyer. However, customers can refuse delivery of the item or return the item for a refund upon receipt.

2. Does Amazon refund you if you cancel an order?

In the event that you cancel an order on Amazon before it is shipped, Amazon will refund the full amount to your original payment method. The refund is usually processed within a few days.

If you know how to cancel an order on Amazon, you can issue a refund if necessary. Still, it’s important to note that Amazon’s cancellation and refund rules and policies may vary by seller, product, or circumstance.

Therefore, read the seller’s policies and guidelines thoroughly before placing an order. You may also want to read how to get and print a receipt from Amazon.

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