Samuel Tourbot, Head of Cloud Business Engine at Alcatel-Lucent Enterprise, offers help for those trying to find the right “as a service”.
Adopting cloud services is becoming an obvious choice for many organizations due to the flexibility, security and scalability that the cloud offers compared to on-premises solutions. Leveraging the cloud for IT services has many benefits, but it can quickly become complex if not done right. Oftentimes, more time and resources are spent implementing and maintaining the cloud than is strictly necessary.
SEE: Hiring Kit: Cloud Engineer (TechRepublic Premium)
The cloud works best when it happens in the background. The workforce should not have to think about the cloud. Instead, they should simply know that it’s there to support communication and help the business run safely and effectively, promoting efficient collaboration from anywhere, anytime.
Finding out “as a service” technology
On-demand and “as a service” solutions are popping up everywhere. With infrastructure as a service, the infrastructure must be open and flexible. Using expandable hardware is far more cost-effective and sustainable than ripping out and replacing legacy infrastructure when changes are needed.
With this in mind, good infrastructure should be infinitely scalable, both up and down, to accommodate future growth and change. Similarly, the same consideration should be made regarding Platform as a Service – due to the ever-increasing trend of moving from simple tools to platforms, a new platform must be able to support the current and future setups of the company.
PaaS is a type of cloud computing service that offers businesses a complete platform, including hardware, software, and infrastructure. As a result, developing, managing and running applications is much easier for IT teams than maintaining the platform on-premises.
Employees are freed from evaluating IT decisions and can instead simply enjoy the benefits of the cloud, such as reduced costs, increased simplicity, accessibility and greater flexibility.
Additionally, cloud technology enables employees within the same organization to collaborate on a much larger scale, with users from different departments accessing the same information. However, finding the one that fits your unique business needs is crucial.
While complying with local regulations, the best platforms offer integration possibilities for more than 85% of the tools a company already uses. The reduction in friction provides both easy access and use for personnel.
Software as a Service requires a little more thought; The ideal tool should cover all the bases, with a long-term plan that fits the business needs, but remains flexible in terms of contractual commitments. By requesting free trials, you can dive into the software and explore not only how your employees can interact with it, but also how the software interacts with your existing tools.
Choosing the right cloud technology for you
Initially, the focus for organizations was to extend communications to a diverse workforce using Unified Communications as a Service. By promoting the smooth exchange of information between employees across multiple locations, employees can work directly from the cloud. However, companies can now introduce communication functions directly into their business processes or applications by using communication platforms as a service. This allows employees to access communications directly from their usual tools such as CRM, ITSM or even the LMS platform.
The integration of solutions such as CPaaS enables further continuity of workflow among employees. Real-time communication can be integrated into existing business applications, greatly simplifying teamwork, communication and collaboration. Creating this communication bridge between people, things and processes enables faster, easier and more secure digital engagement within an organization.
Choosing suitable cloud supporting technologies is a must. The right infrastructure, deployment strategy (private, hybrid, public) or relevant services are all elements that need to be considered when deciding to implement cloud solutions in an organization.
Choosing the right equipment and software helps the cloud work efficiently behind the scenes and ensures businesses are reaping the benefits and full potential of the cloud.
Additionally, effective cybersecurity to protect an organization’s cloud network is vital to ensure the security of data stored in the cloud. From secure IoT connectivity to workflow automation, secure infrastructure is a must. Encrypting cloud data behind the scenes provides this security.
Keep it transparent
Digital transformations and solid cloud infrastructures help make organizations future-proof. The business landscape is ever-changing and with the rise of remote and hybrid working, the right cloud solutions are now more important than ever.
The cloud enables businesses to overcome geographic limitations by enabling multi-regional infrastructure that can be accessed from anywhere, anytime. International companies that operate from locations all over the world can join together to form a cohesive unit and pursue common goals despite being physically present. The transparency that this collaboration offers thanks to the cloud is crucial and should therefore be preserved for business efficiency.
Samuel Tourbot, Head of Cloud Business Engine, Alcatel-Lucent Enterprise.