Syncro CEO: Latest Leadership Hires ‘Diverse And Talented’

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CJ Fairfield

“Representation is something that’s close to my heart,” said Emily Glass, CEO of Syncro. “I deliberately put this team together to ensure that all of our team members are inspired and the best people are hired. Syncro promotes a healthy work environment, and for me that includes making sure that every employee and partner achieves their full potential.’


Syncro’s recent additions to leadership positions demonstrate that diversity, equity and inclusion are the foundation of the company and that representation matters.

With the three most recent appointments to the Board of Directors, the leadership team is now 70 percent women and 43 percent BIPOC (Black, Indigenous and Colored).

“Representation is something that’s very close to my heart,” Syncro CEO Emily Glass told CRN. “I deliberately put this team together to ensure that all of our team members are inspired and the best people are hired. Syncro encourages a healthy work environment, and part of that for me is making sure every employee and partner achieves their full potential.”

She said having a leadership team that shows everyone can achieve their goals motivates both employees and partners by ensuring they have healthy discussions with diverse viewpoints to achieve the best outcome.

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“I’m very proud to be able to bring together such a diverse and talented team and it will drive us forward,” said Glass. “I hope it can serve as an example for others, because there is still a lot to do.”

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The Seattle-based software company specializing in next-generation MSP platforms has appointed Gerry Rice as Chief Financial Officer, Macall Gardner as Director of Technical Support, and Kristen Costagliola as Chief Product and Technology Officer. With years of MSP experience, the new hires will help support Syncros’ sustained growth in 2023 and implement notable feature improvements such as extending helpdesk hours and speeding up ticket response times.

According to Glass, Rice has expertise in SMB SaaS (Software-as-a-Service) and finance processes that will result in sound internal systems and reports that MSPs will directly benefit from through more flexible payment options.

“Gardner’s passion for partners has continued throughout her career,” Glass said of the new director of technical support. “She understands what MSPs want and knows how to scale a support team. Macall is here to build an award-winning support experience and make Syncro support a differentiator.”

She described Costagliola as a rock star and “knows what good technique looks like”.

“I am thrilled that Kristen has joined Syncro and we can already see her bringing clarity to our partners and rapidly delivering more value,” said Glass.

The company also announced an update to its resource center that reinforces its commitment to helping MSPs be more successful.

Through the Resource Center, the company has revamped its blog, which provides how-to guides, best business practices, and tips on how to get the most out of Syncro’s tools and features. A new podcast, Workflow for MSPs, has also launched to help MSPs “find their flow” and leverage their technology business expertly. Syncro will also host virtual events throughout the year, including “Ask Us Anything” sessions and webinars with industry experts.

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“Syncro’s mission is to improve the lives of MSPs,” said Glass. “With our new and updated content programs, we aim to fulfill that mission by providing practical information for MSPs to do better business. Our focus is on exploring ways MSPs can become more efficient and profitable without a lot of stress. We like to call it ‘achieving your success goals without hitting the wall.’”

    Learn more about CJ Fairfield

CJ Fairfield

CJ Fairfield is an Associate Editor at CRN covering solution providers, MSPs and distributors. Before joining CRN, she worked at newspapers including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at [email protected].


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