customer experience

The Challenges Posed By Design Thinking

As a practice, design thinking is characterized by openness, curiosity and acceptance of differences … [+] background and skills. Shutterstock Everywhere you turn, design thinking is touted as a panacea for bringing customer experiences into play. For example, the 2017 EY report, Demystifying Design Thinking: Being Part of the Movement, urged organizations to “adopt design …

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How to Find the Positives in Negative Customer Interactions

opinions expressed by entrepreneur Contributors are their own. Today, more than ever, the customer experience is of paramount importance to any business. When you have positive customer interactions, those people become your company’s biggest cheerleaders and supporters. In fact, 94% of customers recognize the impact of customer experience on their impression of a company, so …

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