customer relationship management

Here’s How To Fix The Number One Problem You Have With Your CRM System

(Photo by FPG/Hulton Archive/Getty Images) getty Customer relationship management systems are not accounting systems. CRM systems do not do any accounting, cash receipts, payouts or payroll. Even if no CRM system is used, a company keeps going. If no accounting system is used, a business will not function. This is why so many of my …

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How to Weed Out the Wrong Clients and Attract the Right Ones

opinions expressed by entrepreneur Contributors are their own. At first, the thought of actively preventing some customers from doing business with you may seem downright terrifying. However, let me put it into perspective by asking you a question. If you’re networking in a room full of professionals for an hour, you’d rather be surrounded by …

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How to Find the Positives in Negative Customer Interactions

opinions expressed by entrepreneur Contributors are their own. Today, more than ever, the customer experience is of paramount importance to any business. When you have positive customer interactions, those people become your company’s biggest cheerleaders and supporters. In fact, 94% of customers recognize the impact of customer experience on their impression of a company, so …

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