How to Contact Amazon Customer Service For Help

The Amazon logo on a blue background

The quickest way to get in touch with Amazon is by calling 1-888-280-4331. You can also contact us via live chat or visit Amazon’s customer service center online.

You can contact Amazon’s customer service team via email, live chat, call center, or social media support channels. They also provide a community forum and provide detailed documentation for self-service in their knowledge base.

Quick Amazon contact information

All contact options for Amazon at a glance:

Visit the Amazon Customer Service Center and Public Support Forum

If you have a question about one of Amazon’s products or services, chances are they’ve already created documentation that can help answer your question. A quick look at the Customer Service Center can save you some time.

Here are some of the topics covered in Amazon’s Customer Service Center:

  • Delivery, orders and returns
  • Payments, Fees and Gift Cards
  • Amazon Prime
  • Login, address information as well as security and data protection
  • Memberships, Subscriptions and Notices
  • Accessibility issues
  • Kindle, First and Alexa support
  • eBooks, Prime Videos and music support
  • Other (AHS, Gifts, Amazon Pharmacy, etc.)

You can also visit Amazon’s public support forum. It’s likely that someone else who had a similar issue posted a request on the forum and received a helpful response from an Amazon support member or community member.

If not, you can always add your question to the forum. Just make sure you don’t share any sensitive information.

If after browsing you still can’t solve your problem, there are several ways to contact a real representative.

Use Amazon’s online live chat

Amazon offers a Live online chat that allows you to speak to a customer service agent. You can access live chat by going to the Customer Service Center and selecting “Something Else”.

The next screen will ask you to choose what you need help with. Select “I need more help”.

The live chat opens in a new window. Type “speak to a representative” and press Enter. You will then be asked if you would like to chat with a member of staff now or be called back. If you choose to have them call you back, enter your phone number.

If you choose to speak to a representative now, you may have to wait a bit until they are available. However, Amazon is generally pretty good at not keeping you waiting too long.

Call Amazon Customer Service

If Amazon’s documentation didn’t help you and you are not interested in the online live chat option, you can always call Amazon’s customer service center at 1-888-280-4331.

When you call this number, an automated service will ask you several questions. This is to ensure you are directed to the correct department. Finally, make your way to a human representative.

As with the online live chat method, you’ll likely have to wait in a queue for a while before you can reach an agent. This is especially true if you’re calling on Black Friday or another gift-giving holiday.

Email Amazon Customer Service

If you don’t have time to wait in line, email [email protected]. Unfortunately, you must expect to wait several days (or longer) before you receive an answer. Use this option only if your problem is not time critical.

Contact Amazon via social media

This method is hit-or-miss. It is not recommended to use social media to contact Amazon for time-sensitive issues. More importantly, if your issue involves personal information such as your phone number or address, do not Use social media to contact Amazon.

If your issue is not time sensitive and you do not need to provide personal information, you can contact Amazon at TwitterInstagram or Facebook.

That’s all there is to it. Amazon’s support is thorough and efficient, so they can help you with almost any issue – aside from deleting your purchase history. To do this, you need to completely delete your Amazon account.

TIED TOGETHER: How to delete your Amazon account

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