How to contact the customer support service

Torchlight: Infinite went live two weeks ago Closed Beta Test on September 5 before afFinal launch in October. out of the house XD Inc, it gives players the experience of encountering swarms of monsters, piercing explosions, deadly character leaps, and some of the smoothest and most skillful combat from Torchlight to date. Set in a post-apocalyptic era, users embark on an epic quest to save the sacred land of Leptis ambergris, the embers. The game has a whooping cough 10K+ Downloads even before a full launch as users from all corners of the world took up the challenge to defeat them Legendary bosses using a combination of resources, skills, talents and traits to create an ideal hero. The need to contact customer service has constantly increased Torchlight: Infinite.

Although the game has successfully delivered all the key elements one would expect from this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bug in the game, account related issues, and various other character-oriented problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the Torchlight: Infinite Customer Support team.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t be satisfied, he Torchlight: Infinite Customer service is always available to answer players’ questions.

There are three ways to contact the customer support team Torchlight: Infinite. Players can contact each other via in-game menu Options can be accessed through the FAQ and Guide section game official site, or, You can reach the developers at XD Inc directly, via their Social Media Handles.

Contacting us via the in-game support option

Players must launch the game on their devices. Once the title screen has loaded in-game, they need to follow the steps below:

• Tap the circled three-dot icon on the game’s title screen. Next, a pop-up menu will appear on your screen.
• Select the Player Service Option among the other menu options. This would take you to the in-game Customer service. The in-game help center has two tabs viz help article and my tickets. Players need to navigate help article Tab.

• You will notice that the developers have already addressed this Frequently Asked Questions over there. To see the answers for them, just tap the search bar to manually type your question. Just the keywords from your query would do the trick. You will probably find your exact problem there.

raising a ticket

If your problem persists or is something else, you need to create a ticket. To do this, follow these steps:

• Tap the Contact us button at the bottom of the Help Center page.

• Next you will be asked to select the category of your issue. It could be an account-related issue, a connection issue, an in-game bug, or any other game issue. Choose the one that best describes your problem. Next you will be asked for the following inputs:
  • The topic of your problem.
  • The date of occurrence.
  • The time of occurrence (optional field).
  • A detailed description of our problem.
  • Relevant screenshots of your request for better support (File size should not exceed 10MB).

• When you’re done typing, tap Submit. The customer support team will be in touch with you shortly. You can keep track of and address your tickets by navigating to my tickets Section under the Customer Service Center.

How to contact via Torchlight: Infinite support site

Players can go directly to the official support website Torchlight: Infinite and access the customer service option from there. It could be another alternative when players are having login issues and cannot access the in-game support option.

• Visit the game’s official website here.
• You can access the knowledge base of Torchlight: Infinite from this page that would guide beginners to all heroes, gear, affixes and talents. To do this, tap the three-dot icon in the top-right corner of the website home page.
• Navigate to the Wiki tab using the drop down menu options.

• Now just switch to the appropriate tab/category you want to learn about and read from there.

However, as of now, you can’t report a problem or create a ticket on this website. We will update this section once this feature becomes available.

How to contact the development team directly

You can write to the development team directly here. Another approach could be to reach the developers through theirs Social Media Handles. @torchlight_xd is the support Twitter handle of Torchlight: Infinite for responding to requests from users. You can reach the team at @torchlightinfinite.globalthis is the officer Facebook ID of Torchlight: Infinite. Players should also follow up on their Discord server where tons of passionate fans are there to help users solve their questions.

Still, having trouble contacting the Torchlight: Infinite Customer Support team? Go straight to our comment section and solve your questions. Have fun playing!

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